HOURS OF OPERATION
Q: Last week you were open earlier on weekdays. Why are you open later now?
A: Our hours change depending on the season or certain holidays, but are updated regularly on our website.
Q: How late can we start a game of golf or get a refreshment from the cafe?
A: The latest a game of golf can start or a food order can be placed is 45 minutes before the posted closing time.
PARTY PACKAGES
Q: Are we allowed to bring outside food?
A: Outside food is permissible only with Buy-Out packages. With one of our Birthday Party Packages, if a guest has food allergies, then outside food is permissible for that guest.
Q: Who gets to go in the Ticket Twister?
A: The Ticket Twister is reserved for the Birthday Party Package guest of honor, but each guest is guaranteed to receive a prize after playing in the arcade.
Q: Can I buy more tokens with my party package?
A: Yes. You may add them as an extra charge on your party bill or purchase them separately.
Q: Can I arrange for extra time in the party room?
A: Yes, but extra time slots are only available on a first-come-first-serve basis. Extra party room time, if available, is billed at $30 per half hour.
Q: How far ahead should I reserve my party?
A: We typically need a minimum of two weeks notice to secure a reservation.
Q: How much of a deposit is needed?
A: A $50 non-refundable deposit is needed to secure a date and party time.
Q: Can I change my reservation to another date?
A: Yes. We allow for rescheduling of a party, up to 7 days before the originally scheduled date.
Q: How will we be spending our time for the 2-hour party?
A: All Birthday Party Packages begin with 18 holes of blacklight mini golf, followed by pizzas and soft drinks (Deluxe Party) and cake or cupcakes (you provide). Then, the guest of honor goes into the Ticket Twister to grab as many prize tickets as possible! Next, guests receive some starter prize tickets and tokens for the arcade games. After playing games, guests trade in their prize tickets for prizes!
Q: How many people can fit into the party room?
A: The party room can accommodate 40 people.
Q: What type of pizzas?
A: We bake Chicago Avenue, thick rising-crust pizzas. Choices are 4-Cheese, Pepperoni and Sausage.
SCI-FI CAFE
Q: What sort of food do you serve?
A: We serve pizza, nachos, big hot pretzels, chicken bites, hand-dipped ice cream and Hawaiian Shaved Ice.
Q: My child has food allergies. Do you have options to accommodate dietary restrictions such as gluten free options?
A: Some of our food options do contain peanuts, eggs and/or gluten. Feel free to ask our staff for ingredient lists and how we may best serve you.
MINI GOLF AND THE GOLF COURSE
Q: How large is course?
A: Our course is 18 holes.
Q: Is it indoors all year?
A: Yes. Our whole course is indoors year-round.
Q: Is this golf course handicap accessible?
A: Yes. Our course is accessible to most wheelchairs and strollers.
Q: How does the course glow?
A: Our course is illuminated with ultra-violet lights which allow the special reactive paints, fabrics and other materials to glow.
Q: My child is prone to seizures. Are there any bright or flashing lights?
A: Yes. We do not recommend our course to those who are prone to seizures or who have a sensitivity to bright or flashing lights.
Q: Are there any rules for golf?
A: Yes. The rules are: No running, no full swings (or any reckless behavior) with golf clubs, no touching of the displays and no food or drink on the course. Violation of these rules can result in ejection from the course and the facility.
Q: How many people may golf in a group?
A: The limit is 4 people per group. If you have a group that exceeds 4 people, then your group will have to split itself into smaller groups. This is done to reduce traffic on the course so that long lines do not form.
Q: Is there ever a wait to get in?
A: There is sometimes a waiting list, but it rarely exceeds 15 minutes. Feel free to call to confirm if there is a waiting list.
Q: How do the 3D glasses work?
A: Our 3-D glasses utilize a color-based system called “Chromadepth” which is specially designed for use under ultra-violet lighting.
Q: Do we get to keep our 3-D glasses?
A: Yes.
Q: Will my 3D glasses from the movie theater work in your course?
A: No. They are not compatible with cinema 3D types.
PAYMENT
Q: What forms of payment do you accept?
A: We accept cash, Visa, Mastercard and Discover. Checks may be used to settle the balance on a party package.Q: Are there any restrictions on checks?
A: Checks must display the address and phone number of the account holder.Q: Are there any refunds?A: If you are not satisfied with your visit, please let a staff member know and we’ll do our best to accommodate you. Refunds are not given for arcade tokens, third-party promotions, party deposits or if an entire game of mini-golf has been played.Q: Do you have an ATM on the premises?A: No.
ALIEN ARCADE
Q: Can you buy tokens with a credit card?
A: Yes. You can purchase tokens from $5 to $20 amounts from the token machine.
Q: What time does the arcade close?
A: The arcade will close promptly at the closing time listed for the day of your visit.
Q: How many tokens do the games take?
A: Games range from 1 to 4 tokens to play. Some games pay out tickets that may be redeemed for prizes.
Q: What should I do if there is a problem with a game?
A: Please let an employee know about your problem right away. Most issues are very minor and can be corrected promptly. If we cannot correct the problem with a game then we will replace your tokens or tickets.
Q: The game I played did not give me the score or tickets I wanted. Why is that?
A: Please let an employee know of any problem. However, the game’s decision is final when it comes to scoring and how many tickets are issued. If we find that it is a mechanical error then we’ll correct the problem and issue the correct number of tickets or refund your tokens.
Q: Do your games take quarters?
A: No. Our games will only accept our arcade tokens. Inserting quarters into a game will likely result in the jamming of the coin mechanism or the possible breaking of parts. Quarters lost or used in this way will not be refunded and guests may be held liable.
Q: Can we save our tickets for another visit?
A: Yes. Please visit the front desk to receive a ticket voucher to use on your next visit. Tickets that are not redeemed with a voucher are not valid once you leave the facility.
Q: Do we have to count our own tickets?
A: No. Please bring your tickets to the front desk to have them counted by a member of our staff.
LIABILITY POLICY
Q: We damaged something on the course/arcade/cafe. Do we have to pay for it?
A: Patrons are liable for any damage to our property that is a result of deliberate intent or negligence and must be paid for immediately. CCTV is used throughout our facility to record any acts of vandalism or misconduct.
Q: I accidentally hit someone with my club. Am I responsible?
A: Our rules for golf safety are clearly stated. If our equipment is misused and results in injury, then we are not liable for said injury. CCTV is used throughout our facility to record any acts of vandalism or misconduct.
Q: An item of mine was taken during my visit. Who is responsible?
A: While it is a very rare occurrence, Space Golf is not liable for any lost or stolen items. We’ll do our best to help you recover your item. We suggest that valuables be kept with you or in your vehicle.
